Patient Care Manager – Medicine 3C and Stroke Program – Full Time

Sault Area Hospital (SAH) is seeking a highly motivated individual who is able to lead multidisciplinary health care teams in an evolving and complex environment. Reporting directly to the Clinical Director for Medicine, the Patient Care Manager for 3C and Stroke is responsible for collaborating with SAH leaders and community partners while overseeing the day-to-day operations and business components of the 3C and Stroke program at Sault Area Hospital including: developing and monitoring annual budgets, and efficiently managing the human and material resources to allow for the delivery of quality person-centered care.

Job Duty – Management:

Ensures appropriate staffing levels by recruiting and monitoring staffing levels, addressing any staffing issues that may arise and proactively planning for future workforce requirements.
Schedules staff in collaboration with Workforce Planning to meet the needs of the department.
Ensures department is operating in an environmentally friendly manner.
Develops and implements short and long term decisions (present – 1 year) for own team.
Develops Human Resource and operational plans that align and support department services and organizational strategic priorities.
Develops, organizes, facilitates, and monitor department orientation and on-going training activities. Provide corrective feedback.
Ensures that required equipment/resources in department are available and in good repair.
Ensures all functions of payroll are completed as required.
Maintains regular communication and collaboration with other departments.
Maintains current knowledge of best practices and benchmarks relevant to the delivery of high quality services.
Completes and manages department budget including the creation of operating and capital plans.
Monitors and analyzes department metrics and trends and develops appropriate actions.
Ensures that department policies, procedures, systems and accountability measures are in place.
Responds to departmental client concerns. Round with patient and families regarding the quality of care they are receiving. Work collaboratively with the quality and risk department and senior leadership team to review all patient incident and work to minimize risk to hospital and patients.
Makes resources available to support strategic initiatives, operational projects and process improvements.
Identifies, champions and implements improvements/changes to delivery of services through collaboration with stakeholders using the principles of lean and change management.
Makes specific changes in work methods or operations to improve performance and deliver results.
Develops and defines department objectives and goals in line with larger organizational goals.
Uses data to identify opportunities for improved service delivery, customer satisfaction and operational efficiency.
Communicates regularly with clients to assess level of satisfaction with services provided and implements remedial actions as necessary within available resources.
Accountable for managing employee absenteeism and minimizing over-time.
Ensures knowledge of collective agreements, adherence as required and ongoing collaboration with union partners to foster strong labour relations and positive relationships.
Develop and maintain collaborative relationship with external partners.
Develop, manage and coordinate clinical programs
Liaise with program physicians, heads of service and chiefs.
Participate in Quality and Governance meeting, committees and other organizational meetings identified as relevant to the program.

Job Duty – Supervision:

Supports and role models a service culture and iCcare Values.
Recruits skilled employees that are a good cultural fit.
Gives people clear instructions, clarifies standards and expectations and ensures individuals understand their role responsibilities.
Sets specific milestones for direct reports to measure progress toward targeted objectives.
Gives corrective feedback in private when performance does not meet standards.
Warns people about the consequences of continued sub-standard performance.
Ensures the group or individual team members have the necessary information to do their job.
Actively listens to and involves employees in the change process.
Champions and establishes an inclusive, diverse and supportive environment.
Leads, coaches, mentors and develops direct reports.
Takes swift and appropriate action when performance of direct reports is not aligned with organizational values.
Conducts performance reviews for direct reports.
Manages conflict and facilitates resolution amongst front line staff.
Engages staff to create a positive working environment, including regular and ongoing communication.
Manages performance concerns in collaboration with Human Resources, including the authority to implement verbal, written and suspension level disciplinary decisions with the support of Human Resources. Recommends and proceeds with termination with appropriate approvals. Reports all appropriate discipline to regulatory body.
Ensures employees are following organizational policies, procedures and guidelines in the performance of their duties.
Coordinates the work of staff and ensures all work meets established quality standards.
Functions as a professional role model demonstrating good interpersonal skills and a commitment to self-growth and development.
Supports staff inter-professional collaboration

Staffing and Licensing Requirements:

Bachelor’s Degree or equivalent experience in related field and/or Professional Certification in related field.
Current certification/licensing with appropriate regulating body in good standing, if applicable
Minimum 1-3 years’ leadership experience in a healthcare environment

Note: Because of the changing nature of the work and work to be done, other responsibilities and duties may by assigned and qualifications may be adjusted from time to time.

To apply to this exciting opportunity please send a cover letter and resume outlining how your knowledge, experience, and personal attributes are a good fit with the requirements of this position.

All new employees shall be fully vaccinated against COVID 19-prior to their start date. For clarity, fully vaccinated means that 14 days have elapsed after completion of your vaccine series (i.e. full two doses). The Hospital’s Occupational Health team will require evidence of full vaccination prior to an employee’s start date. If not fully vaccinated, the Hospital’s Occupational Health team can assist successful applicants with setting up the necessary appointments to become fully vaccinated, but any start date may be delayed to the date on which a successful applicant becomes fully vaccinated. The hospital’s requirement that successful applicants be fully vaccinated is subject to any accommodation obligations it may have under the Human Rights Code. Employees shall also be required to obtain boosters or other vaccinations related to COVID-19, as deemed necessary by the Hospital, and any failure to do so will be considered wilful misconduct and/or disobedience and will result in the termination of the Employee’s employment without notice or pay in lieu thereof.

Sault Area Hospital is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity, equal opportunity and maintaining a barrier-free selection process for job applicants. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the requirements for the open position. Applicants need to make their requirements known to the Human Resources department when contacted. All requests are handled confidentially.