Please be aware that you will be charged for the following services that are not covered by OHIP:

  • Ambulance services
  • Preferred accommodation
  • Assistive devices – such as crutches, canes, splints, casts
  • Cosmetic surgery
  • De-listed procedures – including tattoo removal, repair of benign skin lesions, travel vaccinations, earlobe repair from earrings
  • Chronic co-payment
  • Pay your bill online by clicking here – Pay your bill now
  • In-person at the Cashier’s Office located on level 2, off the main lobby.
    Hours of operation are Monday – Friday 8:00 a.m. – 4:00 p.m.
  • Automated phone service at 1-877-671-5987
  • By Mail – 750 Great Northern Road, Sault Ste. Marie, ON P6A 0A8

Billing rejected by the Ministry of Health due to incorrect Health Card numbers and version codes will be billed to you directly if we are unable to contact you to update the information.

If your health card is invalid, please contact Service Ontario at (705) 253-8887 or visit the office at 420 Queen St. E. Unit 101, (corner of Queen and Elgin) or 237 Bruce Street (corner of Bruce and Wilson).

Once your health card is validated, please call Patient Billing (705) 759-3434 ext. 5415 to advise of the updated health card information (version code).

Please be aware that many insurance companies send out questionnaires to confirm your hospital admission after they receive the hospital bill. If you receive a questionnaire from your insurance company please complete it right away and return it to the insurance company to ensure they process payment to the hospital, otherwise, they may refuse payment. Should the insurance company refuse payment due to an incomplete questionnaire you will be responsible for payment. We will be pleased to assist you with the completion of the questionnaire. Please call (705) 759-3434 ext. 5415, indicate the name of your insurance company and you will be directed to an individual who can help.

Invoices/statement reminders are sent out every 30 days. At 90 days, you will receive a final invoice. If the account remains unpaid 30 days after the final invoice, the account will be sent to our external collection agency.

We attempt to make calls on returned mail to obtain the correct address. If we are unable to contact you due to incorrect information on file, your invoice will be sent to our collection agency.

If you are a non-resident of Canada, you must pay in advance for the services provided. For more information on non-resident billing, please phone (705) 759-3434 ext. 5415.