What Is A Wait Time?

The wait time presented here refers to the time between being assessed by a triage nurse and seeing a Physician or Nurse Practitioner.

What Do The Patient Numbers Mean?

Treating = Patients who have had an initial assessment completed by a Physician or Nurse Practitioner.
Waiting = Patients who have not yet had an initial assessment by a Physician or Nurse Practitioner.

Frequently Asked Questions

Emergency Wait Times can be many things:

  • Length of wait to be triaged
  • Length of wait to see a nurse
  • The wait to see a doctor or nurse practitioner
  • The wait until being discharged home or to an inpatient floor.

For the purpose of the information posted below, Wait Time refers to the length of time between being assessed by a triage nurse and seeing a doctor or nurse practitioner.

The Emergency Department does not work on a first-come, first-served system. It’s important to know that critical patient will be seen first, whether they arrive on their own or via ambulance.

Upon arrival in the department, you will be assessed using the Canadian Triage and Acuity Scale (CTAS). You will be seen by a doctor based on that assessment.

In simple terms, the sickest patients will be seen most quickly.

We measure the wait time as the time from when you are assessed by a triage nurse until the time you see a doctor for assessment. Because new patients arrive frequently, estimated wait times can change significantly.

Your personal experience may vary from these posted wait times based on a number of factors:

  • Patients with more life-threatening situations arriving in the Emergency Department after you
  • The volume of patients waiting to be seen compared to the number of doctors working

The computer system that supports our wait times information is powered by Oculys®. Oculys’ web-based software takes historic and real-time data from our internal reporting systems and turns it into an understandable report, similar to the weather forecast.

Just like the weather, it is important to understand that the data posted here represents the most current information about the chance or probability of waiting for a certain time. This automated system refreshes the data in real-time, ensuring the most accurate information available, and is what allows us to provide this information externally.