Important Information for Visitors

The SAH Information Desk is located in the main lobby and is staffed by volunteers.  Our volunteers greet patients and visitors who enter the hospital and provide information on services or directions to help visitors locate patients and areas within the hospital.

The desk is staffed Monday to Friday from 9:00 am to 4:00 pm. For after-hours services, visitors can call the switchboard (dial 0) from the Information Desk to receive directions to patient rooms.

To keep our patients safe, you may be asked to turn off your cell phone. Please follow all posted signs about cell phone use.

To protect patient confidentiality, patients and visitors are not allowed to take photos or videos with mobile devices, tablets, cameras, or other electronic devices, except in circumstances where express permission is granted.

Please be aware that for allergy reasons, SAH does not allow any latex balloons. If you would like to send a patient balloons, please make sure that they are Mylar (foil) balloons.

Sault Area Hospital asks visitors not to bring highly fragrant flowers, such as hyacinths, freesias, lilies, lavenders, lilacs, peonies, roses or poinsettias into the hospital because of patient and staff sensitivities or allergies to these highly fragrant flowers.  Due to limited space in patient rooms, small floral arrangements are best.

Please note: The Intensive Care Unit (ICU) does not accept any cut flowers and plants.

Where possible, please ask your family members and visitors to send flowers to your home instead of the hospital. When family and friends visit you with flowers, ask them to care for your flowers at their homes until you are discharged.

A food court is available on Level 1, offering a full-service Tim Hortons and a wide array of other healthy food choices including salads, stir frys and much more.

Ventures Coffee Shop, located on the first floor, offers fresh coffee, baking and a variety of luncheon specials. Ventures is operated by the hospital’s Day treatment program.

With the exception of service animals and dogs or cats registered with the SAH Pet Therapy Program, pets are not allowed in any SAH facility. Exceptions will be considered on compassionate grounds for visits from personal pets (dogs or cats only) .

Strict guidelines apply. Prior consent must be obtained and visits pre-arranged. Please inquire with the manager of the unit.

Public entrances will be open from 5:30 am to 11:00 pm daily. After hours, please enter through the Emergency Department (ED).

A dedicated ED entrance and parking lot is located at the south end of the building.