Stay on the line, do not hang up.
Stay calm.
An operator will answer your call quickly and ask if you need police, fire or ambulance.
A 911 ambulance call taker will ask questions to get you help. If you need a translator, say the language you speak.Your call will be transferred to a translator.
When you have identified you need an ambulance your call will be routed to our Central Ambulance Communication Centre and a trained Ambulance Communications Officer (ACO) will answer your call.
The call taker will ask questions to understand the medical emergency and your location, such as:
If you’re not sure how serious your health concern is, call 9-1-1 or Health811 at 1 866-797-0000 or by texting 811 from a mobile phone.
· Make sure your front door is open. Have someone stand at the door to meet the paramedics.
· Clear the path to the patient. Remove items such as shoes or small rugs from the floor, steps, and around the front door.
· 1 or 2 people can stay with the patient if the patient can’t speak for themselves.
· Put pets in a different room.
· Do not smoke or vape.
· Gather information on the patient, such as medical history, medications, known allergy information, etc.
· Turn on your outside lights so your house number and front door are visible.
· Remove cars from your driveway if possible. Put away items that may get in the way, such as bicycles or a garden hose.
· Shovel a path through the snow so the paramedics can bring the stretcher to your front door. Salt the path, front porch, and steps.
· Have someone stand outside your home to flag down the paramedics. This will help them locate your house right away.
Dec 20th-23rd 9:00 AM-5:00 PM
Dec 24th Closed
Dec 27th Closed
Dec 28th-31st 9:00 AM-5:00 PM
Jan 3rd Closed
Jan 4th-7th 9:00 AM-5:00 PM
Happy Holidays!