Patient Experience Survey

Patient surveys ask specific questions about a patient’s experience. They are designed to create a crucial connection between healthcare staff and patients.

Capturing feedback from patients and families is critical to a positive healthcare experience. The voice of the patient helps SAH understand how the experience of its services is helping the overall customer experience.

A patient’s viewpoint helps providers see the complete picture of the healthcare quality and experience, checking in to see if the right standards were achieved.

Patient surveys can help healthcare providers cope with rapidly shifting public circumstances, giving healthcare providers a safe, remote way to monitor patient healthcare.

SAH will use the survey results to understand what is working well and how we can improve our services.

The survey is anonymous. When completing it, please do not include any personal information about yourself to protect your privacy and keep the information anonymous.

At this time, there is an option to complete the survey in English or French. In the top right corner of the survey page, you will see the word “English” or “French” in a box. Click on the language most appropriate for you.

If you wish to speak with someone about your care experience, please contact the Patient Relations Office at SAH by calling 705-759-3434 ext. 6857. You can also reach us by visiting our website at the following link: sah.on.ca/patients/share-your-story/

Upon admission to hospital, please share your email address with the registration clerk and you may receive a link to Sault Area Hospital’s Patient Experience Survey.

Thank you for your participation.