In 2011, the Sault Area Hospital Board of Directors established the iCcare Awards to recognize an employee, a volunteer, and a physician who regularly demonstrate the iCcare values of Sault Area Hospital:  Integrity, Compassion, Collaboration & Partnership, Accountability, Respect and Excellence.  

Nominations for individuals (no group nominations) may be submitted by patients, staff, physicians, volunteers or members of our community to any one of the three award categories.

Out Staff
Employee Award

A SAH Employee including EllisDon and Compass Staff

Orthopedics Team
Physician Award

A Physician with SAH privileges

Volunteer feature
Volunteer Award

A SAH Volunteer in good standing

  • iCcare EMPLOYEE – A SAH Employee including those associated with the hospital, through Carillion and Compass
  • iCcare PHYSICIAN – A Physician with SAH privileges
  • iCcare VOLUNTEER – A SAH Volunteer in good standing 

Nominations for individuals (no group nominations) may be submitted by patients, staff, physicians, volunteers or members of our community to any one of the three award categories.

The nomination process for 2021 closed Wednesday, April 21, 2021.

The Sault Area Hospital’s Board of Directors will review all nominations to make the selection of this year’s recipient.  All nominators and the recipient(s) will be notified of the Committee’s selection via letter after the May Board of Director’s meeting.

The award will be presented in the spring. Stay tuned for more information. 

Complete and submit one of the following iCcare Nomination Forms (below)

For more information on the iCcare Awards, contact Jennifer Doyle at ext. 3601 or email

2021 Award Recipients

Congratulations to SAH’s 2021 iCcare Award Recipients!

Chad Carter
Employee - Chad Carter
Dr. Emmalee Marshall
Physician - Dr. Emmalee Marshall
Rick Wark
Volunteer - Rick Wark

Chad Carter is SAH’s Enterprise Architect and has worked in SAH’s Information Technology Department for 15 years. He is collaborative, helpful, an expert in his field, and committed to improving the patient experience through technology.

Over the years, Chad has been the driver of many technology initiatives at SAH including the adoption of VDI and the “Tap-N-Go” technology implemented as part of the Health Information System renewal initiative. This technology has helped improve the workflows of clinicians around the hospital making them truly mobile, resulting in improved patient care. Chad has always embraced enhancements in technology and in 2017, he was the recipient of the North East LHIN’s Health Change Champion award.

Chad has always delivered IT solutions as promised or more often exceeded expectations. He works closely with all teams inside SAH and externally with vendors to ensure the best outcomes. Chad is always willing to help anyone in need and promotes teamwork within his department and throughout SAH. During the COVID-19 Pandemic, Chad played a key role in using technology to keep patients and health care workers safe. Early on in the Pandemic, he was part of the team that set up the Assessment Centre, ensuring connectivity to the hospital’s information system. He also implemented technology to enable virtual physician visits in departments such as Geriatric Services. In addition, Chad has worked with the Algoma Ontario Health Team to set up online vaccine bookings for the mass immunization hub at GFL. This system was so successful that SAH implemented the same solution for online booking in the Assessment Centre.

During the Pandemic, the IT department was called upon many times to help support the clinical areas so they could deliver patient care both on and off site. Both the implementation of the Electronic Medical Record/ONE project and the technological impact of the Pandemic have been massive undertakings in which Chad has been instrumental.

Originally from Sault Ste. Marie, Dr. Emmalee Marshall earned her undergraduate degree from Laurentian University, her PhD from the University of Guelph and her Medical degree from McMaster University.

She began working as a psychiatrist at SAH in October 2004 and provides both inpatient and outpatient care, along with electroconvulsive therapy and dialectical behavior therapy. She has served as the Medical Director, Chief of Mental Health & Addictions, and in a variety of other roles including Medical Staff executive, inpatient head of service, VP Medical Affairs, member of Senior Leadership Team and member of the Medical Advisory Committee. Dr. Marshall has been a member of our Pharmacy and Therapeutics committee, and is currently on the mental health quality care committee. She also provides training for the Northern Ontario School of Medicine medical leaners, including psychiatry residents.

Dr. Marshall demonstrates all the hospital’s values consistently. She is a consummate professional, compassionate and a respectful physician who truly cares about her patients. She is a non-judgmental physician who believes in being straight-forward with her patients while exercising kindness, discretion and empathy. She puts her patients at ease, making them feel comfortable while actively listening; patients will attest that it feels like they have known her for years when they first meet her. Dr. Marshall is a team player, often collaborating with the entire team in the mental health and addictions program to find innovative solutions to challenges.

SAH, our health care team, her patients and our community are fortunate to have Dr. Marshall as part of our team!


Rick Wark is a dedicated volunteer who has contributed to SAH for the last 8 years, accumulating over 4,000 hours of volunteer time.

He volunteers at the information desk, in the gift shop and is trained and fills in assisting with the Cancer Clinic and Surgical Daycare/Endoscopy. He has served as a patient advisor in the Algoma District Cancer Program and Chair of the Sault Area Hospital Association Volunteer Association (SAHVA) and presently sits as a Member at Large on the Association.

With all the positions he takes on, Rick brings a genuine appreciation and concern for the patient and strives to make their visit as easy as possible, realizing all who come through our doors carry some apprehension. His compassion, respect, positive relaxed attitude, ease at interacting with people, and warm smile make him a valuable volunteer at SAH.

When taking on a task, Rick always remains focused and does not leave the task until it is done. When asked to volunteer in an area, he ensures that he knows the area and is willing to learn to ensure that what he relays to patients is correct. Rick has a deep understanding of patients’ needs, especially in the cancer clinic and surgical daycare programs. Patients trust Rick and they appreciate him for his understanding, holding him in high esteem.

Rick has made many valuable contributions to the SAHVA including restructuring the Executive Council, forming committees to review the Constitution and Policies, as well as organizing fundraising projects such as bake sales and vendor days. As well, Rick served as the Director of Communications from 2014-2018 for the Hospital Auxiliary Association Ontario (HAAO) and was Vice President from 2018-2019. Among other duties, he was part of the planning team for the annual HAAO Provincial convention. Associated with this, Rick is the Secretary/Treasurer and is actively involved in the North Central Regional Auxiliaries providing a voice for Northern Ontario hospital volunteers.

Rick’s influence has been significant. Each day that he volunteers at SAH, he brings a calm reassuring and embracing attitude, friendly demeanour, and a smile.

Past iCcare Award Recipients