In 2011, the Sault Area Hospital Board of Directors established the iCcare Awards to recognize an employee, a volunteer, and a physician who regularly demonstrate the iCcare values of Sault Area Hospital:  Integrity, Compassion, Collaboration & Partnership, Accountability, Respect and Excellence. 

Nomination Information

2025 Award Recipients

Employee iCcare Award: Angie Gervasi

Angie is a Transformation & Partnerships Consultant at Sault Area Hospital who consistently demonstrates the iCcare values at Sault Area Hospital. She goes above and beyond in her role, making meaningful contributions to our organization.

She brings a diverse and unique skill set to a variety of initiatives, including process improvement projects, facilitating education and training such as Crucial Conversations, leading the Wellness Committee, and assisting with the management of the iCcare Store. Angie has a deep commitment to keeping her word and upholds the values of honesty, integrity and ethical decision-making in all her interactions.

Angie demonstrates compassion and respect through her genuine care for others, and she thoughtfully connects her work to the experiences of patients, caregivers, and colleagues. She has a remarkable ability to see beyond tasks and processes, understanding how her efforts can positively impact patients and colleagues. Angie takes the time to listen attentively to volunteers and colleagues, offering advice and reassurance in challenging moments. Her approach fosters a sense of calm and security, ensuring that each individual feels valued and supported.

She fosters teamwork and creates opportunities for meaningful, effective collaboration across multiple levels of the organization. Angie is a natural at bringing people together, whether through formal training, cross-departmental projects, or community outreach, striving to align everyone to shared goals. She holds herself answerable for her actions and ensures that the outcomes align with the high standards she sets.

Angie’s enthusiasm for innovation exemplifies her commitment to excellence. She encourages her colleagues to think creatively and embrace Lean best practices to drive more efficient ways of doing things. By promoting a culture of continuous improvement, Angie pushes her peers to embrace change.

Physician iCcare Award: Dr. Luke Fera

Dr. Luke Fera is a dedicated physician in the Hospitalist Department at Sault Area Hospital, serving the community since 2015. He is known by his colleagues for his unwavering dedication to patient care, his prominent role as an Assistant Professor at the Northern Ontario School of Medicine University, and for being a personal mentor to numerous medical learners at both the undergraduate and graduate levels.

Dr. Fera exemplifies integrity in all his interactions, consistently going above and beyond while delivering thorough and comprehensive patient care. He is honest and forthcoming about all aspects of the care he holds himself and his colleagues to the highest standards, while always working in the best interest of the patient.

Dr. Fera exemplifies compassion and respect in his clinical encounters. In delicate situations, he takes time to create a comfortable setting and he actively listens. He engages patients in conversation, elicits their unique perspectives, and ensures their concerns are addressed. Dr. Fera listens without judgement and works with patients to assess their needs and respond appropriately.

A natural leader, many turn to him for his opinion and guidance. His bright and enthusiastic personality allows him to easily get along with all allied health members, naturally fostering a team approach to care. Despite the long hours that Dr. Fera commits to patient care and teaching, he continues to provide the highest quality of patient care and always finds time to help others wherever possible.

Dr. Fera’s ability to mentor learners is unparalleled. He warmly welcomes learners and plays a key role in integrating them into the team environment, investing countless hours teaching and supporting the growth of each and every learner. Dr. Fera is one of the most sought-after preceptors by medical learners, a testament to his medical knowledge, mentorship skills, and character.

Dr. Fera also has a vested interest and commitment to research, working in consulting roles, supervising many learner research projects and completing multiple peer-reviewed articles published in medical journals and medical conferences.

Volunteer iCcare Award: Yvan Besner (posthumously)

Yvan was an active and energetic volunteer at Sault Area Hospital for over 5 years, providing nearly 1,000 hours of service. He was a dedicated Wayfinder, helping anyone coming through our doors and patients who were being discharged.

His compassion and kindness was noticed every day by his fellow volunteers, staff, patients and visitors. With a smile on his face, Yvan was a friend to all providing comfort to everyone who interacted with him. He was genuine, delightful and fun, often putting patients at ease when he brought them to where they needed to go. He was a gentle man who was always there to help without hesitation.

Yvan was also reliable and trustworthy, dedicated to his volunteer position. His commitment to his work not only provided a positive experience for patients but also inspired others. Yvan embodied respect in the workplace through his thoughtful interactions with colleagues, patients and staff. His considerate demeanor provided a welcoming environment for all who came into contact with him.

Yvan often helped train new volunteers with enthusiasm, making them feel at ease. He promoted a positive atmosphere that inspired and motivated everyone to do their best. He is greatly missed by his friends and colleagues at Sault Area Hospital.

Past iCcare Award Recipients

Nomination Information

Nominations for individuals (no group nominations) may be submitted by patients, staff, physicians, volunteers or members of our community to any one of the three award categories.

Our Staff - Labratory
Employee Award

A SAH Employee including EllisDon and Compass Staff

SAH Orthopedics Team
Physician Award

A Physician with SAH privileges

Sault Area Hospital Volunteers
Volunteer Award

A SAH Volunteer in good standing

  • iCcare EMPLOYEE – SAH Employee including those associated with the hospital, through EllisDon and Compass
  • iCcare PHYSICIAN – Physician with SAH privileges
  • iCcare VOLUNTEER – SAH Volunteer in good standing 

Nominations for individuals (no group nominations) may be submitted by patients, staff, physicians, volunteers or members of our community to any one of the three award categories.

Nominations are reviewed annually in April. 

The Sault Area Hospital’s Board of Directors will review all nominations to make the selection of this year’s recipient.  All nominators and the recipient(s) will be notified of the Committee’s selection via letter after the May Board of Director’s meeting.

The award will be presented in the spring. Stay tuned for more information. 

Complete and submit an iCcare Nomination Form. 

Nominate a deserving individual by submitting an iCcare Award Nomination form:

Online Nomination Form

For more information or to obtain a paper application form:

For more information on the iCcare Awards, contact Jennifer Doyle at ext. 3601 or email  awardnominations@sah.on.ca