Lead Communications Officer- Central Ambulance Communication Centre (CACC)- Full Time

Purpose:

To assist in the overall administration and operation of the Central Ambulance Communication Centre (CACC), providing group leadership and technical directions to communications centre staff. Lead Communications Officers work out of a CAD console on the dispatch floor and are primarily responsible for real time supervision of Ambulance Communications Centre operations. This includes:

Duties:

Monitor and ensure the processing of all emergency and non-emergency calls and the dispatching of EMS resources compliant with all applicable legislation, performance standards and the policies and procedures and EMS deployment plans.
Liaising with multiple stakeholders – police, fire and rescue services, other CACC’s, Ornge, Field Managers, coroners, municipal services and so on.
Administration – call close, caution notes, performance management (within the language of the collective agreement), incident reports, data collection and reporting, preliminary complaint and investigation reporting, burn permits, road closures, ongoing operational reporting/updates to management. Staffing – conflict resolution, staff development, personnel supervision.
Performing short notice call ins to ensure adequate staffing levels.
Monitoring and providing support to prevent/reduce mental health injury and illness and to promote mental health wellness.
Understanding of and consistent application of legislated practices as it applies to the job as well as the CACC Manual of Practice.
Working knowledge of all equipment in the CACC and back up functions for the same.
Receive calls for service and obtain all necessary information for immediate and effective processing of the emergency response required, provide approved pre-arrival instructions as applicable to all callers in an empathetic and professional manner.
Relay all necessary information received from the emergency responders to the appropriate resources.
Participating in all training and maintain required training levels/certifications and encourage fellow staff to consistently perform at their best.
Ensure complete and appropriate documentation into the ARIS system and complete all reports, as may be required and in a manner acceptable to provide legal documentation.
Consistently conduct oneself with professionalism within the centre with particular emphasis on confidentiality, public relations, good conduct and teamwork while promoting similar behaviour with peers.
Other duties as assigned.

Qualifications:

Be currently provincially certified as a Communications Officer with the Province of Ontario as defined by the Ambulance Act.
Ambulance Communications Officer Supervisor MOH CACC Administrative Course preferred.
Valid Standard First Aid Certificate and CPR
Mental Health First Aid Training preferred
Grade 12 diploma

Experience:

Minimum of 5 years’ experience in an ambulance communications centre. Previous supervisory experience preferred.

Skills:

Assessment and problem-solving approach to clinical situations.
Computer literacy in a Microsoft environment.
Excellent organizational and inter-personal skills.

Ability:

Ability to read and use digital and standard maps, use longitude and latitude and UTM’s in mapping/locating areas.
Ability to participate in continuing education, as directed.
Ability to meet physical demands of the job, including extended sitting/standing, ability to hear clearly and clearly and professionally communicate verbally and in written formats.
Ability to work effectively and efficiently as a team member in a fast paced environment in stressful situations
Ability to maintain successful working relationships with the interdisciplinary team to achieve positive patient outcomes.
Ability to organize time effectively to perform the duties of the position.
Ability to meet and interact with people in a pleasant, professional, responsible and reassuring manner.
Behaviour consistent with Hospital Mission, Values and Standards of Performance.
Ability to read, write and communicate to perform the duties of the position.
Human relations skills including empathy, sensitivity, understanding of human and organizational behavior, motivational techniques and counseling skills (e.g. teaching patients).
Keyboarding skills of 30 wpm, minimum.
Proficiency English and French language, both written and spoken, preferred.
Proven ability to attend work regularly.

Note: Because of the changing nature of the work and work to be done, other responsibilities and duties may by assigned and qualifications may be adjusted from time to time

The start date for this positions will not take effect till September 2023

All new employees shall be fully vaccinated against COVID 19-prior to their start date. For clarity, fully vaccinated means that 14 days have elapsed after completion of your vaccine series (i.e. full two doses). The Hospital’s Occupational Health team will require evidence of full vaccination prior to an employee’s start date. If not fully vaccinated, the Hospital’s Occupational Health team can assist successful applicants with setting up the necessary appointments to become fully vaccinated, but any start date may be delayed to the date on which a successful applicant becomes fully vaccinated. The hospital’s requirement that successful applicants be fully vaccinated is subject to any accommodation obligations it may have under the Human Rights Code. Employees shall also be required to obtain boosters or other vaccinations related to COVID-19, as deemed necessary by the Hospital, and any failure to do so will be considered wilful misconduct and/or disobedience and will result in the termination of the Employee’s employment without notice or pay in lieu thereof.

Sault Area Hospital is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity, equal opportunity and maintaining a barrier-free selection process for job applicants. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the requirements for the open position. Applicants need to make their requirements known to the Human Resources department when contacted. All requests are handled confidentially.

This position is covered by a collective agreement. Applications from outside the bargaining unit are welcome, but can only be considered if the position is not filled from within the bargaining unit.