Central Ambulance Communication Centre (CACC)

Sault Ste. Marie

If you are having a medical emergency, CALL 911.

Sault Ste. Marie’s Central Ambulance Communication Centre is one of 22 Provincially mandated Ambulance Communication Centres across Ontario.

Sault Ste. Marie C.A.C.C Ambulance 9-1-1 crest.

Our centre is responsible for servicing the Algoma District, which totals  76,000 km².

Our Responsibilities

We process 9-1-1 requests for emergency ambulance services.

We use a mandated call-screening tool provided by the Ministry of Health that allows us to quickly and accurately assess the condition of the patient in need, as well as their location and situational awareness.

When necessary, we also provide potentially lifesaving instructions to the caller prior to the arrival of an ambulance.

We also coordinate and direct non-emergency requests for ambulance services to help transport medically fragile patients to and from medical locations within our service area.

This can include transporting a medically fragile patient to and/or from:

  • Hospitals
  • Retirement Facilities
  • Long-term Care Facilities
  • Patient Homes
  • Medical Appointments, etc.

Our Commitment

The Sault Ste. Marie Central Ambulance Communication Service is committed to providing full, efficient, cost-effective ambulance dispatching service that is seamless, integrated, accountable, accessible and responsive.

The communication service shall:

  1. Code 4 calls received for emergency ambulance service will be committed 90% of the time from call answered to crew notified within two minutes or less.
  2. Perform in accordance with the Ministry of Health and Long Term Care, Emergency Health Regulatory and Accountability Branch, Emergency Health Program Management and Delivery Branch directives, application legislation, Standards and Certification, Regulations, Directives, the CACC/ACS Manual and the current Communication Service Performance Agreement.
  3. Provide call taking, assignment and dispatch operation for Sault Ste. Marie Paramedic Service and Algoma Paramedic Services in accordance with the Communication Service Performance Agreement and in accordance with the Manual of Practice for Ambulance Communications Officers of Central Ambulance Communications Centres and Ambulance Communication Service.
  4. Ensure qualified communications officers are employed as per the Agreement.
  5. Participate with all stakeholders in the development of agreements and protocols required for determination of appropriate patient destinations and transfers including maintenance of balanced emergency coverage.
  6. Provide and maintain radio and other equipment for communications with ambulance services and their employees as per the Communication Performance Agreement.Publicly report on our Response Time Standard Performance as stated in the Ambulance Act, Regulation 257/00 Part VIII.
  7. Publicly report on our Response Time Standard Performance as stated in the Ambulance Act, Regulation 257/00 Part VIII. 

    2022 Calendar Year (submitted March 31, 2023)

    Patient Type

    Plan in Minutes

    Plan in Percentage

    Performance in Percentage

    CTAS 1

    2

    80%

    87.3%

    SCA

    2

    80%

    90%