Billing and Accounts Receivable Clerk – Patient Billing – Full Time

Purpose:

Under direction, the Billing and Accounts Receivable Clerk administers Sault Area Hospital’s billing of goods and services and receiving of payments.   The Billing and Accounts Receivable Clerk is responsible for the timely review of goods issued and services performed and the preparation, submission and collection of the corresponding invoices.  Record keeping and reporting of good and services in line with SAH policies and ministry requirements must be adhered to. 

Clerical support will be provided to specific programs or work groups, patients, visitors and staff including tasks such as: data entry, invoicing, reporting, reception and customer service, document distribution; some special assignments may occur.

Duties:

1. Process the submission of charges for performed goods and services to the appropriate stakeholder (i.e. Patient, Insurance Company, Ministry, WSIB, etc.).
2. Communicate with various departments for accuracy of patient accounts and billing information (i.e. ICD/10 codes, Health Cards, Physician numbers).
3. Process and correct system generated task lists (i.e. missing data, overdue accounts).
4. Provide information/support to patients with payment options, insurance options and health card updates
5. Process billing to appropriate insurance companies where applicable. (i.e. OHIP, WSIB, Student Insurances, Private Sector Insurances)
6. Print and mail out bills and statements.
7. Follow up with insurance or patients on rejected claims, re submit (where applicable) and reconcile payments.
8. Follow up on outstanding accounts from Aged Trial Balance.
9. Follow up on all accounts reaching bad debt status and process accounts for external collections.
10. Conduct interviews with patients and/or family members to explain and determine monthly co-pay.
11. Process bank account information for direct withdrawals via online bank solutions.
12. Count and replenish cash/coin for parking pay stations and prepare deposits as required.
13. Support Cashier position as required.
14. Other duties as assigned.

Qualifications:             

• Diploma in Office Administration or equivalent education and/or experience, preferably in a health care environment.

Experience:

• 2 years’ experience post-secondary accounting courses

Knowledge, Skills, and Abilities:

• Ability to work effectively and efficiently as a team member in a fast paced environment in stressful situations. Customer service, interpersonal and telephone skills.
• Computer literacy in a Microsoft environment including experience in the development of spreadsheets, Word, Power Point, Outlook, and Visio.
• Ability to maintain successful working relationships with the interdisciplinary team to achieve positive patient outcomes.
• Ability to organize time effectively to perform the duties of the position.
• Ability to meet and interact with people in a pleasant, professional, responsible and reassuring manner.
• Behaviour consistent with Hospital Mission, Values and Standards of Performance.
• Ability to read, write and communicate to perform the duties of the position.
• Proficiency and accuracy in clerical tasks including data entry, keyboarding, filing systems, documentation etc.
• Proficiency in using telephone systems, data projectors, laptop computers, video and phone conference equipment.
• Knowledge of hospital software applications such as Meditech, ADT, ADM and PHA, and Xerox.
• Knowledge of Hospital Fee schedule, Ministry Schedule of Benefits and WSIB fee schedule.
• Knowledge of LTC co-pay rules and regulations in regard to how the daily/monthly rate is calculated; who is exempt as well as how patients/family members can apply for reductions.
• Knowledge of office equipment (i.e. Computer, phone, photocopier).
• Account reconciliation skills and ability to prepare Journal Vouchers.

Note:  Because of the changing nature of the work and work to be done, other responsibilities and duties may by assigned and qualifications may be adjusted from time to time. Only those selected for the test/ interview will be contacted.

Individuals will be selected on the basis of their ability, experience and qualifications as identified in the resume which they have attached to the posting application form. The Hospital reserves the right to conduct a formal interview and/or testing where required.