Our vision is that the team at Sault Area Hospital (SAH) is highly skilled at what they do. They always acknowledge and greet us with a smile and ask, “How can I help?” They see and treat patients as people and not a diagnosis. In addition, they are passionate about caring for all people. They enjoy their roles, feel safe and supported and are proud to work at the hospital. Health care in Algoma will look and feel like one system. When we visit different hospital departments or go from the hospital to home or elsewhere in the community, the transition is seamless and smooth. Providers have access to accurate and up-to-date information when and where they need it. SAH works within available resources to provide top-notch care. We need to travel to other cities for care only when it is in our best interests. When possible, care is provided at home, virtually or in the community rather than in the hospital. We can always get information, have our questions answered, and feel empowered to have a voice in our health care. The team at SAH considers and respects our wishes. We make decisions about treatment together, considering individual identity, beliefs, values, history, culture, and ability. Finally, we are confident that SAH will apply lessons learned to improve healthcare services for patients and families, both under ordinary and exceptional circumstances.

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