Clinic Assistant- Remote Care Monitoring Program/Ortho Clinic- Full Time

Purpose:

The purpose of this role is to facilitate patient access to hospital programs and clinic services by coordinating registration, scheduling, reception, data management, and other administrative activities. As the first point of contact for patients and visitors, the incumbent provides guidance and support throughout the enrollment and care process, resolves issues that may impact participation or access to services, and supports physicians and staff in delivering efficient, high-quality, patient-centered care.

Duties:

1. Register patients as required according to policy.
2. Provide intake services to nursing staff, confer with ward clerks, caregiver, nurses, physicians, etc.
3. Provide clerical and administrative support with tasks such as copying, filing, and scheduling (Community Wide Scheduling)
4. Coordinate and support the enrolment of eligible patients into the Remote Care Monitoring application (SeamlessMD) and document details in Meditech.
5. Monthly statistical data entry and preparation of reports for staff and Administrative Lead.
6. Organize and maintain a filing system for administrative information and correspondence.
7. Develop proficiency in SeamlessMD software system, provide access to new users, keep codes up to date, test system after updates, understand workload data and discuss concerns with the appropriate person to ensure accurate data collection and reporting.
8. Receive and direct employees, patients and visitors.
9. Transcription of orders as required.
10. Assess and assist with staffing/scheduling on a daily basis and communicate staffing concerns as required to the Manager.
11. Collect data for monthly submission to Finance.
12. Other duties as assigned.

Qualifications:

• Diploma in Office Administration, or Health Office Administration Certificate
• Minimum 1-year office experience working in a healthcare environment

Experience:

• Computer literacy in a Microsoft environment including experience in the development of spreadsheets, Word, Power Point, Outlook, and Visio.
• Knowledge of medical terminology.
• Customer service, interpersonal and telephone skills

Ability:

• Ability to work effectively and efficiently as a team member in a fast-paced environment in stressful situations.
• Customer service, interpersonal and telephone skills.
• Ability to maintain successful working relationships with the interdisciplinary team to achieve positive patient outcomes.
• Ability to organize time effectively to perform the duties of the position.
• Ability to meet and interact with people in a pleasant, professional, responsible and reassuring manner.
• Ability to read, write and communicate to perform the duties of the position.
• Proficiency and accuracy in clerical tasks including data entry, keyboarding, filing systems, documentation etc.
• Proficiency in using telephone systems, data projectors, laptop computers, video and phone conference equipment.
• Knowledge of hospital software applications such as Meditech
• Behaviour consistent with iCcare values.

Note:  Because of the changing nature of the work and work to be done, other responsibilities and duties may by assigned and qualifications may be adjusted from time to time. Only those selected for the test/ interview will be contacted.

Individuals will be selected on the basis of their ability, experience and qualifications as identified in the resume which they have attached to the posting application form. The Hospital reserves the right to conduct a formal interview and/or testing where required.

Sault Area Hospital does not use artificial intelligence (AI) to screen, assess or select applicants for a position.

Reason for Job Posting: New Position