UPDATE – CODE GREY: All Clear – Systems Restored

October 21, 2025 2045 hrs – Update: The Code Grey – Infrastructure Loss has now been declared over.

All affected systems have been successfully restored, and access has been reinstated across the organization.

We extend our sincere thanks to all staff, physicians, and partners for your patience, teamwork, and adaptability throughout this disruption.

We also ask for your continued understanding and kindness as our teams work diligently to catch up and return to normal operations.

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CODE Grey Declared – Infrastructure Loss

CODE GREY AT SAULT AREA HOSPITAL

October 21, 2025 – Sault Area Hospital (SAH) declared a Code Grey at 0100 hrs due to an infrastructure – hardware issue. As a result, some of the hospital’s computer systems are currently down.

This outage is related to infrastructure – hardware issues and is not a cybersecurity incident. SAH has activated its downtime procedures to ensure continuity of care.

These manual procedures may lead to delays, and some patient appointments or procedures may need to be rescheduled. Any affected individuals will be contacted directly by a member of the SAH team.

Patient safety remains SAH’s highest priority. All emergency cases will continue to be prioritized, and emergency care will not be delayed. If you are experiencing a medical emergency, please call 911 or proceed to the Emergency Department.

Our Information Technology team is working diligently to restore systems as quickly as possible. Updates will be shared with the public as more information becomes available.

We thank the community for its patience and understanding during this time.