Frequently Asked Questions (FAQs)
Please be aware that you will be charged for the following services that are not covered by OHIP:
- Ambulance services
- Preferred accommodation
- Assistive devices – such as crutches, canes, splints, casts
- Cosmetic surgery
- De-listed procedures – including tattoo removal, repair of benign skin lesions, travel vaccinations, earlobe repair from earrings
- Chronic co-payment
Billing rejected by the Ministry of Health due to incorrect Health Card numbers and version codes will be billed to you directly if we are unable to contact you to update the information.
Please be aware that many insurance companies send out questionnaires to confirm your hospital admission after they receive the hospital bill. If you receive a questionnaire from your insurance company please complete it right away and return it to the insurance company to ensure they process payment to the hospital, otherwise, they may refuse payment. Should the insurance company refuse payment due to an incomplete questionnaire you will be responsible for payment. We will be pleased to assist you with the completion of the questionnaire. Please call (705) 759-3434 ext. 5415, indicate the name of your insurance company and you will be directed to an individual who can help.
Invoices/statement reminders are sent out every 30 days. At 90 days, you will receive a final invoice. If the account remains unpaid 30 days after the final invoice, the account will be sent to our external collection agency.
We attempt to make calls on returned mail to obtain the correct address. If we are unable to contact you due to incorrect information on file, your invoice will be sent to our collection agency.
If you are a non-resident of Canada, you must pay in advance for the services provided. For more information on non-resident billing, please phone (705) 759-3434 ext. 5415.