Duties:
- To respond to and process all internal and external calls in a timely, courteous and professional manner.
- To respond to “Code” situations in accordance with the Emergency Measures policies and procedures.
- To place overhead paging requests in accordance with policy and procedure.
- Place pages for hospital and nursing supervisors after hours
- Place pages for on-call doctors daily and after hours
- Monitor alarm panel indicators.
- Provide access to Bell long distance operator as requested.
- Provide patient location information as requested.
- Enter in all Maintenance work orders into the Concept 500 system and dispatch the appropriate Maintenance staff
- Log Porter calls received from all medical units and dispatch accordingly
- Dispatch Housekeeping (bed makers, isolations, and spills) throughout the hospital as required
- Monitor portering system for problems as required.
- Other clerical duties as assigned.
Qualifications:
- Diploma in Office Administration, or equivalent education and/or experience, preferably in a health care environment.
Experience:
- 2 years’ experience in a customer service role and/or call centre dealing with high call volume and strict time constraints.
Ability:
- Proficiency with windows based software packages – ie. Microsoft Office applications – Word, Excel & Outlook and advanced keyboard skills.
- Demonstrated ability to maintain successful working relationships;
- Ability to meet and interact with people in a pleasant, professional, responsible and reassuring manner, both in person and on the telephone; tact, courtesy and alertness in public contacts.
- Ability to work effectively and efficiently as a team member in a fast paced environment in stressful situations or independently.
- Customer service, interpersonal and telephone skills.
- Ability to maintain successful working relationships with the interdisciplinary team to achieve positive patient outcomes.
- Ability to organize time effectively to perform the duties of the position.
- Ability to read, write and communicate to perform the duties of the position.
Note: Because of the changing nature of the work and work to be done, other responsibilities and duties may by assigned and qualifications may be adjusted from time to time. Only those selected for the test/ interview will be contacted.
All new employees shall be fully vaccinated against COVID 19-prior to their start date.
For clarity, fully vaccinated means that 14 days have elapsed after completion of your vaccine series (i.e. full two doses). The Hospital’s Occupational Health team will require evidence of full vaccination prior to an employee’s start date. If not fully vaccinated, the Hospital’s Occupational Health team can assist successful applicants with setting up the necessary appointments to become fully vaccinated, but any start date may be delayed to the date on which a successful applicant becomes fully vaccinated. The hospital’s requirement that successful applicants be fully vaccinated is subject to any accommodation obligations it may have under the Human Rights Code. Employees shall also be required to obtain boosters or other vaccinations related to COVID-19, as deemed necessary by the Hospital, and any failure to do so will be considered willful misconduct and/or disobedience and will result in the termination of the Employee’s employment without notice or pay in lieu thereof.
Sault Area Hospital is a respectful, caring, and inclusive workplace.
We are committed to championing accessibility, diversity, equal opportunity and maintaining a barrier-free selection process for job applicants. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the requirements for the open position. Applicants need to make their requirements known to the Human Resources department when contacted. All requests are handled confidentially.
This position is covered by a collective agreement. Applications from outside the bargaining unit are welcome, but can only be considered if the position is not filled from within the bargaining unit.