Patient Care Supervisor – Temporary Full-Time Medical 3C

Sault Area Hospital is currently recruiting a Patient Care Supervisor to join our leadership team. Reporting to the Patient Care Manager, you will supervise and direct the activities of daily operations for the 3C Medical Unit, ensuring safe, high quality, patient focused care is provided.   The Supervisor will provide supervisory, technical and clinical support for staff, ensure compliance with all applicable policies and regulations, establish work plans and develop cooperative and productive work teams. The supervisor will act as a point of contact for departmental staff and other hospital departments.  The supervisor will also be part of a larger team of Patient Care Supervisors and will assist in supporting other services as needed.    

Duties:

  1. Directly supervise the activities of assigned employees and ensure employees are compliant with policies, standards and proper guidelines in the performance of their duties.
  2. In collaboration with the Manager, identify trends that impact timely discharges and find solutions for improving patient flow through the continuum of care.
  3. Provide technical support for assigned staff for matters of a procedural, legislative, quality or patient confidentiality nature, as applicable.
  4. Develop cooperative and productive team relationships within the department, fostering a climate of teamwork, compassion, excellence and integrity.
  5. Participate in hiring activities and decisions, in collaboration with Patient Care Manager.
  6.  Conduct Performance Reviews for assigned staff.
  7. Manage performance of staff including provision of feedback and coaching, corrective action or administering discipline as required.
  8. Administer initial steps of the attendance improvement program.
  9. Accountable for Health and Safety monitoring of the unit.
  10.  Accountable for follow up and corrective actions related to patient and employee incidents.
  11. Prepare for and represent the hospital at grievance meetings.
  12. Lead daily performance huddles and bullet rounds.
  13. Support process and service improvement initiatives by identifying opportunities and, leading efforts both with staff and other departments.
  14. Conduct leader rounding of patients, staff and physicians, providing feedback as required.
  15. Review daily metrics, communicate to staff, and develop action plans for course correction as required
  16.  Prioritize workload in own area.
  17. Function as a role model demonstrating good interpersonal skills and a commitment to self-growth and development.
  18. Support process improvement initiatives and look for opportunities to improve processes.
  19. Assume any other duties as assigned.

Qualifications

  • Degree or Diploma in a healthcare related field. 
  • Regulated Health Professional required, in good standing with associated regulatory body.
  • Minimum three (3) years recent experience in an acute medical or hospital setting.

Skills & Experience:

  • Experience leading teams and managing people in a unionized environment. 
  • Excellent written and verbal communication, interpersonal and negotiation skills.
  • Ability to be flexible and adapt to change in a rapidly changing work environment.
  • Demonstrated ability to work independently and make appropriate decisions, exercise sound judgement and use considerable initiative.
  • Additional coursework related to LEAN and/or various facets of management an asset.
  • Knowledge of legislation provisions which impact on work performed (i.e. Employment Standards Act; Occupational Health and Safety Act, etc.)
  • Knowledge and familiarity with staff scheduling, workload measurement, budgets, labour relations and hospital operations.
  • Ability to engage and support all hospital staff in carrying out their roles and responsibilities.
  • Excellent time management with demonstrated ability to coordinate numerous and diverse activities, organizing and prioritizing appropriately to meet demands and expectations.
  • Effective communicator with strong organizational skills, influence skills, patient-focused care and commitment to providing quality services. Ability to maintain successful working relationships with the interdisciplinary team to achieve positive patient outcomes.
  • Ability to be a change facilitator with a proven track record of implementing effective and sustainable change initiatives while building effective teams. 
  •  Demonstrated behaviour consistent with the hospital’s mission statement and core values.

Join a team of healthcare professionals committed to excellence in the delivery of person-focused care. 

To apply to this exciting opportunity please send a cover letter and resume outlining how your knowledge, experience, and personal attributes are a good fit with the requirements. Please indicate in your cover letter if you are interested in Full Time, Part Time or either position.

Note: Because of the changing nature of the work and work to be done, other responsibilities and duties may be assigned and qualifications may be adjusted from time to time.