Patient Care Supervisor – Complex Continuing Care & Rehab Temporary Full-Time

Duties

1. Directly supervise the activities of assigned employees and ensure employees are compliant with policies, standards and proper guidelines in the performance of their duties.
2. Provide technical support for assigned staff for matters of a procedural, legislative, quality or patient confidentiality nature, as applicable.
3. Develop cooperative and productive team relationships within the department, fostering a climate of teamwork, compassion, excellence and integrity.
4. Participate in hiring activities and decisions, in collaboration with Patient Care Manager.
5. Conduct Performance Reviews for assigned staff.
6. Manage performance of staff including provision of feedback and coaching, corrective action or administering discipline as required.
7. Administer initial steps of the attendance improvement program.
8. Accountable for Health and Safety monitoring of the unit.
9. Accountable for follow up and corrective actions related to patient and employee incidents.
10. Prepare for and represent the hospital at grievance meetings.
11. Lead daily performance huddles and bullet rounds.
12. Support process and service improvement initiatives by identifying opportunities and, leading efforts both with staff and other departments.
13. Conduct leader rounding of patients, staff and physicians, providing feedback as required.
14. Review daily metrics, communicate to staff, and develop action plans for course correction as required
15. Prioritize workload in own area.
16. Function as a role model demonstrating good interpersonal skills and a commitment to self-growth and development.
17. Support process improvement initiatives and look for opportunities to improve processes.
18. Assume any other duties as assigned.

Qualifications

1. Degree or diploma in a regulated health profession with a current registration in good standing with a Professional College.
2. Minimum of three (3) years’ recent patient care experience in an acute care in a health care environment.

Skills & Ability

1. Proven ability to lead a multidisciplinary team in a fast paced, sometimes stressful environment.
2. Ability to maintain successful working relationships with the interdisciplinary team to achieve positive patient outcomes.
3. Demonstrates effective interpersonal skills, with staff, physicians, co-workers including conflict resolution and relationship building skills.
4. Formal training, knowledge and experience with the care of geriatric patients, those with Alzheimer’s Disease, dementia and psychogeriatric illnesses.
5. Formal training and knowledge with Falls Prevention and Least Restraint philosophy.
6. Demonstrated orientation toward patient centered care and customer service.
7. Demonstrates behaviour consistent with Hospital Mission, Values and Standards of Performance.
8. Demonstrates interpersonal sensitivity including empathy, sensitivity, and understanding of human and organizational behavior, motivational techniques and counseling skills.
9. Demonstrates experience in a team environment including ability to provide direction, make priority decisions, and supervising staff.
10. Demonstrated analytical and problem solving skills with the ability to identify and implement remedies in the workplace.
11. Knowledge of relevant legislation, organizational and professional standards.
12. Ability to work independently, think creatively, take initiative and manage own time to perform the duties of the position.
13. Displays strong initiative and can establish personal goals and take responsibility for meeting them within defined timeline.
14. Ability to compile schedules and prepare work assignments in accordance with organizational policies, and interpret and apply Collective Agreements language.
15. Demonstrated proficiency in a Microsoft environment. Experience with Meditech preferred.
16. Behaviour consistent with Hospital Mission, ICCARE Values and Standards of Performance.