Clinic Assistant- Ambulatory Care Clinics & Ophthalmology- Temporary Part Time

Purpose:

The Clinic Assistant provides clerical support to the various Clinics in Ambulatory Care and Ophthalmology by providing assistance to staff and physicians, and being first point of contact for patients and visitors. Daily routines include: data collection and entry, reception, customer service, patient and staff scheduling, monitoring and ordering supplies, some special assignments may occur.

Duties:

Register patients as required according to policy.
Receive and forward telephone or counter inquiries to the appropriate person and provide general information to clients and the public.
Schedule patients for consult / follow-up visits in Community Wide Scheduling
Photocopy and collate documents for distribution, mailing and filing.
Maintain and update manual or computerized filing, inventory, mailing and database systems.
Open, sort and route incoming mail, manually or electronically.
Send and receive messages using facsimile machines or electronic mail.
Receive and direct employees, patients and visitors.
Transcription of orders as required.
Assess and assist with staffing/scheduling on a daily basis and communicate staffing concerns as required to the Manager.
Collect data for monthly submission to Finance.
Other duties as assigned.

Qualifications:

Diploma in Office Administration, Health Office Administration Certificate or equivalent education and/or experience in a health care environment.

Experience:

Computer literacy in a Microsoft environment including experience in the development of spreadsheets, Word, Power Point, Outlook, and Visio.
Knowledge of medical terminology.
Customer service, interpersonal and telephone skills

Ability:

Ability to work effectively and efficiently as a team member in a fast paced environment in stressful situations. .
Ability to maintain successful working relationships with the interdisciplinary team to achieve positive patient outcomes.
Ability to organize time effectively to perform the duties of the position.
Ability to meet and interact with people in a pleasant, professional, responsible and reassuring manner.
Ability to read, write and communicate to perform the duties of the position.
Proficiency and accuracy in clerical tasks including data entry, keyboarding, data collection, filing systems, documentation etc.
Proficiency in using telephone systems, computers, video and phone conference equipment.
Knowledge of hospital software applications such as Meditech, ADM,CWS and order entry.
Behaviour consistent with Hospital Mission, ICCARE Values and Standards of Performance.

Note: Because of the changing nature of the work and work to be done, other responsibilities and duties may by assigned and qualifications may be adjusted from time to time. Only those selected for the test/ interview will be contacted.

All new employees shall be fully vaccinated against COVID 19-prior to their start date. For clarity, fully vaccinated means that 14 days have elapsed after completion of your vaccine series (i.e. full two doses). The Hospital’s Occupational Health team will require evidence of full vaccination prior to an employee’s start date. If not fully vaccinated, the Hospital’s Occupational Health team can assist successful applicants with setting up the necessary appointments to become fully vaccinated, but any start date may be delayed to the date on which a successful applicant becomes fully vaccinated. The hospital’s requirement that successful applicants be fully vaccinated is subject to any accommodation obligations it may have under the Human Rights Code. Employees shall also be required to obtain boosters or other vaccinations related to COVID-19, as deemed necessary by the Hospital, and any failure to do so will be considered willful misconduct and/or disobedience and will result in the termination of the Employee’s employment without notice or pay in lieu thereof.

Sault Area Hospital is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity, equal opportunity and maintaining a barrier-free selection process for job applicants. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the requirements for the open position. Applicants need to make their requirements known to the Human Resources department when contacted. All requests are handled confidentially.

This position is covered by a collective agreement. Applications from outside the bargaining unit are welcome, but can only be considered if the position is not filled from within the bargaining unit.